Refund policy

 Refunds 

In compliance with Australian Consumer Law, Senses Gift Boxes is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay. Please note that while very effort is made to accurately display the colour of our items, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

If there is a fault with the item you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or, if there is a major fault, a refund.  All claims for faulty items are assessed on an individual basis, and the outcome of a refund is at our discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order eg credit card.

Returns/ Exchanges 

If you want to exchange, you can return your items (providing they meet the return conditions) and you will be issued with a credit note (e-gift card) to place a new order for your preferred items. Credit Notes have a twelve month expiry date. Your credit note will not include the cost of shipping.

We want you to be 100% satisfied with your order! If for some reason you are not happy with the order and filled with a big ol' dose of love when it arrives, please send us an email via our contact us page. Returns or replacement of products are within 14 days of original purchase. Please note we do not offer change of mind returns and products in the gift boxes must be unopened and in the original condition. Please be aware that the return costs are the responsibility of the customer.

If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required

Please post returns back to

Senses Gift Boxes

141 The Boulevarde Oak Flats

NSW 2529